I had an incident in the elevator in McIver on July 10th at around 4:45 p.m. in which I got trapped, the elevator shook and then dropped me. I called the police from the elevator’s phone but that call got cut short. I later called the non-emergency line to finish the conversation and let the police know where and when this occurred so that the elevator would be put under maintenance. Due to that incident, I have had issues focusing and panic attacks every time I hear the elevator bing. [information redacted]. I was encouraged to file an appeal due to this event as well as several other uncontrollable circumstances [information redacted], however, I need documentation to prove this happened.